Terms and conditions

Rules

Terms and Conditions of the trackline.pl Online Store

§1 Preliminary provisions

1. The trackline.pl online store, available at trackline.pl, is operated by FABRYKA KOSZULEK Sp. z o.o. with its registered office in Tarnów at ul. Marii Drozd 10, Branch:
ul. Marklowicka 17, 44-300 Wodzisław Śląski, entered in the National Court Register by the DISTRICT COURT FOR KRAKOW ŚRÓDMIEŚCIE IN KRAKOW, 12th ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER under KRS number 0000895060, with share capital of PLN 5,000.00, NIP 8733279284, REGON 388679896

2. These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store.

§2 Definitions

1. Consumer – a natural person who concludes a contract with the Seller within the Store, the subject of which is not directly related to their business or professional activity.

2. Seller – FABRYKA KOSZULEK Sp. z o.o. with its registered office in Tarnów, ul. Marii Drozd 10, Branch:
ul. Marklowicka 17, 44-300 Wodzisław Śląski, entered in the National Court Register by the DISTRICT COURT FOR KRAKOW ŚRÓDMIEŚCIE IN KRAKOW, 12th ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER under KRS number 0000895060, with share capital of PLN 5,000.00, NIP 8733279284, REGON 388679896.

3. Customer – any entity making purchases through the Store.

4. Entrepreneur – a natural person, legal person or organisational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.

5. Store – an online store operated by the Seller at the internet address trackline.pl

6. Distance contract – a contract concluded with the Customer within an organised system of distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.

7. Terms and Conditions – these Terms and Conditions of the Store.

8. Order – a declaration of will made by the Customer using the Order Form and aimed directly at concluding a Contract for the Sale of a Product or Products with the Seller.

9. Account – the Customer’s account in the Store, which stores the data provided by the Customer and information about the Orders placed by them in the Store.

10. Registration Form – a form available in the Store, enabling the creation of an Account.

§3 Contact with the Store

Seller’s mailing address: ul. Marklowicka 17, 44-300 Wodzisław Śląski

Seller’s e-mail address: biuro@fabryka-koszulek.com

Seller’s telephone number: +48 664 957 824

Seller’s bank account number: 62 1050 1722 1000 0090 8122 6418

The Customer may contact the Seller using the addresses and telephone numbers provided in this paragraph.

The Customer may contact the Seller by telephone between 7:30 a.m. and 3:00 p.m.

§4 Technical requirements

In order to use the Store, including browsing the Store’s assortment and placing orders for Products, the following are required: a terminal device with Internet access and a web browser, an active e-mail account, cookies enabled, and FlashPlayer installed.

§5 General information

To the fullest extent permitted by law, the Seller shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.

Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products included in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.

The prices listed in the Store are given in Polish zlotys and are gross prices (including VAT).

The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal services), about which the Customer is informed on the Store’s website when placing an Order, including at the moment of expressing their willingness to be bound by the Sales Agreement.

In the case of a Contract covering a subscription or the provision of services for an indefinite period, the final price is the total price covering all payments for the billing period.

If the nature of the subject matter of the Agreement does not allow, based on a reasonable assessment, for the final (final) price to be calculated in advance, information on how the price will be calculated, as well as on transport, delivery, postal services and other costs, will be provided in the Store in the Product description.

§6 Creating an Account in the Store

To create an Account in the Store, you must complete the Registration Form. It is necessary to provide an email address. Creating an Account in the Store is free of charge.

You can log in to your Account by entering the login and password you provided in the Registration Form.

The Customer may delete their Account at any time, without giving any reason and without incurring any fees, by sending a request to the Seller, in particular by e-mail or in writing to the addresses provided in § 3.

§7 Rules for placing an Order

In order to place an Order, you must:

select the Product that is the subject of the Order, and then click the ‘Add to basket’ button (or equivalent);

if you have chosen to place an Order without registration, fill in the Order Form by entering the recipient’s details

and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the details

for the invoice, if different from the details of the recipient of the Order, click the ‘Order and pay’ button/ click the ‘Order and pay’ button and confirm the order by clicking on the link sent in the e-mail, select one of the available payment methods and, depending on the payment method, pay for the order within the specified time limit, subject to § 8 point 3.

§8 Delivery and payment methods offered

The Customer may use the following methods of delivery or collection of the ordered Product:

Courier delivery, cash on delivery courier delivery,

The Customer may use the following payment methods:

Payment by bank transfer to the Seller’s account

Electronic payments are handled by: PayPro S.A. through the Przelewy24 Payment Integrator service,

Payment by payment card.

Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website

§9 Performance of the sales contract

The conclusion of the Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Terms and Conditions.

After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail to the e-mail address provided by the Customer when placing the Order, which contains at least the Seller’s statement of receipt of the Order and its acceptance for execution, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.

If the Customer chooses to pay by bank transfer, electronic payment or payment card, the order is accepted on the day the Seller’s bank account is credited.

The Product will be shipped by the Seller within the time specified in its description, in the manner chosen by the Customer when placing the Order.

In the case of ordering Products with different delivery dates, the delivery date is the longest specified date.

The start of the delivery period for the Product to the Customer is calculated as follows:

If the Customer chooses to pay by bank transfer, electronic payment or payment card, the delivery period starts on the date the Seller’s bank account is credited.

The Product is delivered within the European Union.

Delivery of the Product to the Customer is subject to a fee, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including transport, delivery and postal services) are indicated to the Customer on the Online Store website in the ‘DELIVERY AND PAYMENT’ tab, including at the moment when the Customer expresses their willingness to be bound by the Sales Agreement.

§6 Creating an Account in the Store

To create an Account in the Store, you must complete the Registration Form. It is necessary to provide an email address. Creating an Account in the Store is free of charge.

You can log in to your Account by entering the login and password you provided in the Registration Form.

§7 Rules for placing an Order

In order to place an Order, you must:

select the Product that is the subject of the Order, and then click the ‘Add to basket’ button (or equivalent);

if you have chosen to place an Order without registration, fill in the Order Form by entering the recipient’s details

and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the details

§8 Delivery and payment methods offered

The Customer may use the following methods of delivery or collection of the ordered Product:

Courier delivery, cash on delivery courier delivery,

The Customer may use the following payment methods:

Payment by bank transfer to the Seller’s account

Electronic payments are handled by: PayPro S.A. through the Przelewy24 Payment Integrator service,

Payment by payment card.

Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website

§9 Performance of the sales contract

If the Customer chooses to pay by bank transfer, electronic payment or payment card, the order is accepted on the day the Seller’s bank account is credited.

The Product will be shipped by the Seller within the time specified in its description, in the manner chosen by the Customer when placing the Order.

In the case of ordering Products with different delivery dates, the delivery date is the longest specified date.

The start of the delivery period for the Product to the Customer is calculated as follows:

If the Customer chooses to pay by bank transfer, electronic payment or payment card, the delivery period starts on the date the Seller’s bank account is credited.

The Product is delivered within the European Union.

§10 Right to withdraw from the contract

A consumer who has concluded a distance contract or an off-premises contract has the right to withdraw from it without giving any reason within 14 days.

The period specified in paragraph 1 begins from the delivery of the Product to the Consumer or to a person designated by them other than the carrier.

In the case of a Contract covering multiple Products that are delivered separately, in batches or in parts, the period specified in paragraph 1 runs from the delivery of the last item, batch or part.

The Consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. To meet the deadline for withdrawal from the Contract, it is sufficient for the Consumer to send the statement before the expiry of that deadline.

We do not exchange Products:

– sent after the deadline specified in point 1

– where the Buyer has removed the factory tags

– bearing signs of use

The statement may be sent electronically by sending it to the Seller’s e-mail address or by sending a printed statement to the Seller’s return address – the Buyer will receive the shipping details by e-mail.

If the Consumer sends the statement electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the statement of withdrawal from the Contract to the e-mail address provided by the Consumer.

Effects of withdrawal from the Contract:

In the event of withdrawal from a distance contract, the Contract shall be deemed not to have been concluded.

In the event of withdrawal from the Contract, the Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Contract, return to the Consumer all payments made by him.

The Seller shall refund the payment using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that does not involve any costs for them.

If it is necessary to refund the funds for a transaction made by the customer with a payment card, the Seller shall refund the funds to the bank account assigned to the Ordering Party’s payment card.

The Seller may withhold the refund until the Product is returned or until proof of its return is provided, whichever occurs first.

The consumer should return the Product to the Seller’s address specified in these Terms and Conditions immediately, no later than 14 days from the date on which they informed the Seller of their withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the expiry of the 14-day period.

Pursuant to Article 34(2) of the Act, according to which ‘the consumer shall bear only the direct costs of returning the goods’, in simple terms, if the consumer returns the goods, they must pay for their return depending on the method chosen. If they return them in person, they will not pay anything.

The Consumer is only liable for any reduction in the value of the Product resulting from its use in a manner other than that necessary to establish the nature, characteristics and functioning of the Product.

If, due to the nature of the Product, it cannot be returned by regular mail, this information, as well as the costs of returning the Product, will be included in the Product description in the Store.

The Consumer shall not have the right to withdraw from a distance contract in relation to a Contract:

where the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to satisfy his individual needs,

where the subject of the service is an item delivered in sealed packaging which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery,

where the subject of the service is an item that deteriorates quickly or has a short shelf life,

for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has performed the service, they will lose the right to withdraw from the Contract,

where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the deadline for withdrawal from the Contract,

where the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items,

where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and which can only be delivered after 30 days and whose value depends on fluctuations in the market over which the Seller has no control,

where the subject of the service are audio or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery,

for the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements,

for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the Consumer’s express consent before the expiry of the withdrawal period and after the Seller informed the Consumer about the loss of the right to withdraw from the Agreement,

In the event of technical errors beyond the Seller’s control, e.g. the price of the product has been set incorrectly, underestimated or the value is PLN 0, the Seller has the right to withdraw from the sales contract, provided that the buyer’s funds are returned immediately.

§11 Complaints and warranty

The Sales Contract covers new Products.

The Seller is obliged to deliver goods free from defects to the Customer.

In the event of a defect in goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions of the Civil Code regarding warranty. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.

The Seller may withhold the refund until the goods are returned by the consumer or until the consumer provides proof of return, whichever occurs first. In addition, if the returned goods are damaged or show signs of use (there is a ‘reduction in the value of the goods’) that go beyond the scope of normal testing of the goods (e.g. stained clothing, scratched household appliance casing, etc.), then the entrepreneur is entitled to compensation.

Complaints should be submitted in writing or electronically to the Seller’s addresses provided in these Terms and Conditions.

It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer submitting the complaint, and the Customer’s request in relation to the defect in the goods.

The Seller shall respond to the complaint immediately, no later than within 14 days, and if it fails to do so within this period, the Customer’s request shall be deemed justified.

Goods returned as part of the complaint procedure should be sent to the address provided in § 3 of these Terms and Conditions.

If a warranty has been granted for the Product, information about it and its content will be included in the Product description in the Store.

§12 Out-of-court methods of handling complaints and pursuing claims

Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/spory_konsumenckie.php; https://www.uokik.gov.pl/sprawy_indywidualne.php and https://www.uokik.gov.pl/wazne_adresy.php.

The consumer has the following examples of options for using out-of-court methods of complaint handling and redress:

The consumer is entitled to apply to a permanent consumer arbitration court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.

The Consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable resolution of the dispute between the Consumer and the Seller.

The Consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers).

§13 Personal data in the Online Store

The administrator of personal data is the Seller, whose identification details are specified in § 1(1) of the Regulations.

Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as GDPR) and other generally applicable regulations.

Data obtained by the Administrator during the placement of an order and conclusion of a sales contract are processed in connection with (purposes of processing):

The necessity to perform contracts concluded by you with the Administrator, as well as actions taken prior to the conclusion of the aforementioned contracts at your request (Article 6(1)(b) of the GDPR),

The necessity to fulfil the legal obligation incumbent on the Administrator (Article 6(1)(c) of the GDPR)

When subscribing to the newsletter, personal data is processed on the basis of consent to the processing of personal data for marketing purposes in connection with sending commercial information in the form of a newsletter (Article 6(1)(a) of the GDPR).

The Customer’s personal data may be processed in connection with the legitimate interest of the Controller in order to secure and pursue claims (Article 6(1)(f) of the GDPR).

The provision of personal data is voluntary, but required to place an order, conclude a sales contract and ensure its proper performance.

The Customer’s personal data may be transferred, depending on the selected method of delivery of the order and the method of payment, to the selected carrier or intermediary performing shipments on behalf of the Controller for the purpose of delivery, as well as to the entity handling electronic payments or card payments, entities providing hosting/server services server services, and entities from the IT industry maintaining the online store.

Personal data is stored for the period necessary to: (1) secure or pursue any claims arising from the contract, (2) provide after-sales customer service (consideration of complaints), (3) fulfil the legal obligation imposed on the Administrator (resulting, for example, from accounting and tax regulations). Personal data processed for marketing and other purposes than those mentioned above will be processed until the previously given consent to their processing for this purpose is withdrawn or until an objection is raised.

If the Controller plans to further process personal data for a purpose other than that for which the personal data was collected, it will inform you of this other purpose and provide any other relevant information prior to such further processing.

The Customer has the right to request the Controller of personal data to access their personal data, rectify it, delete it or restrict its processing, the right to object to its processing, and the right to transfer it. The Customer also has the right to lodge a complaint with a supervisory authority.

§14 Copyright

All rights reserved. All texts, photos and graphics posted on this website are protected by copyright and other intellectual property laws. It is prohibited to copy these objects for commercial purposes or for further distribution.

§15 Final provisions

Contracts concluded through the Online Store are concluded in Polish.

The Seller reserves the right to amend the Terms and Conditions for important reasons, i.e. changes in the law, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller shall inform the Customer of any changes at least 7 days in advance.

In matters not covered by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services; the Act on consumer rights; the Act on the protection of personal data.

The Customer has the right to use extrajudicial means of dealing with complaints and pursuing claims. To this end, they may submit a complaint via the EU ODR online platform available at: https://ec.europa.eu/consumers/odr/.

In order to place an order in the online store, it is necessary to agree to the provisions of these Terms and Conditions.

Disputes arising from contracts concluded in accordance with these Terms and Conditions with a Customer who is not a consumer shall be settled by the common court competent for the Seller’s registered office.

The entities providing online payment services are: PayPro S.A. through the Przelewy24 Payment Integrator service.

The Terms and Conditions are effective from 27 March 2025.